24/7 EMERGENCY SUPPORT
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“Last August I needed a new A/C. Called five different companies late at night and only Polestar called me back. It was an emergency. It was at night, and I had new tenants from Colorado with a 10-month-old-baby that needed a liver transplant. They brought fans and the next day early in the morning installed a new A/C and furnace. Since then, I have had another tenant that needed a new furnace in November when it was really cold. They brought four heaters in, and the following day put in a furnace and A/C and today I had another unit in my house. Bought three new units this year and had great service every time. I have to put in one more next year and will use Polestar again. Thanks, Polestar!”
- Paul G.
“Long over-due in expressing gratitude for the FAMILY at Polestar. I was in hot water as my hot water heater sprung a leak around Thanksgiving. Replacing the water heater was NOT in the end-of-year budget, especially with Christmas on the horizon. I took a chance and entered a drawing for a hot water heater being offered by the company. Beyond belief and against all odds, we won! I fully expected to pay for installation and any "add-on" items, as the deal seemed too good to be true.But my faith in business is strengthened, at least my trust in Polestar, as they arrived, were very professional, installed a top-of-the-line hot water heater, repaired a gas line, improved the venting and guided me with other support for plumbing necessities. Everything was included. Nothing out of pocket -- a true surprise and delight! Will call on them for plumbing needs beyond my feeble capabilities. They've WON my business!!!”
- Joe Z.
“In October of 2014, my mother was diagnosed with leukemia for the second time, previously fighting it for about 5 years. Since winter was coming and due to the lack of funds from fighting her cancer, she had asked for some assistance from the community on getting a new furnace. Tom, with 2 other Polestar Plumbing, Heating & Air Conditioning employees, immediately responded and said that they would volunteer to install a brand new furnace into the house. (The original furnace was from the 60's, I believe, and it was no small feat to try to get it out of the house.) I don't think I have ever seen my mother so happy. They were friendly, fast, and were diligent. I would recommend Polestar to anyone who is needing contracting work done in their home. The furnace works wonderfully and was installed perfectly. I wasn't able to get this review in sooner because my mother passed away not too long ago. I am incredibly grateful for Tom and his employees for coming out and helping my family through a difficult time. Their business is built with heart and family in mind.”
- Jessica L.
“I have been a customer of Polestar for over 5 years, I cannot say enough about this company, Mark, the owner, Jimmy, Darrin and the rest of the team! This is by far the best plumbing, heating and air conditioning company I have ever done business with. They are prompt, courteous and they clean up after themselves! I have referred several friends and customers to them and they all agree that Polestar is a superior company that gives superior customer service. They truly care about their customers and take care of only the problems, if there are any, and are very fair and reasonable on their pricing. I would not take my business anywhere else when it comes to plumbing, heating and air. Thank you for everything that you have done at my house and my business, I really appreciate it!”
- Jennie C.
“These guys were great. I had a smelly sink in one of my properties - they came right out and got to the bottom of it quickly. The good news is that it wasn't the sewer, the bad new is that it was a mouse. They were fair, honest, and fun guys to be around. I own multiple properties, and will for sure hire them again. Thanks guys!”
- Bradley K.
“Ok, so I never write these, but I called Polestar to inspect the plumbing in the new home I was purchasing. The gentleman I spoke with explained everything they would do and even told me what to look for and gave me questions to ask (truly, as a woman who knows ZERO about plumbing, I was completely clueless). They were able to come at exactly the time of the whole house inspector to reduce inconvenience for the sellers. They were on time, they were SUPER clean and very respectful of the property. They patiently reviewed the footage with me and explained everything so that I understood it. They even followed up and sent me the video. I was grateful not only for this service, but for the relationship I now had with a vendor I trusted to help me with anything that came up in my new home. I NEVER expected this level of service from a plumbing company, but this place could teach those retail guys a thing or two ;). Highly recommend.
- Jennifer C.